Residence Halls Network Services

What is network access?

Network access is being able to use the University computer resources such as Email, Web access, Internet access, etc. directly from your room.

How do I obtain network access?

All residence halls are connected to the WPUNJnet backbone and all its resources including the Internet. With a computer that complies with the University's Residence Halls network requirements, students have now full access to the Internet, the "Exchange" student e-mail system, the University's library catalog, etc.

In order to expedite and secure all access to the ResNet and all other campus computing resources, NHS has adopted a new authentication process. All resident students are required to follow this authentication process to gain ResNet access. To simplify this process NHS has created a new support workshop centrally located to the residence halls. The new ResNet Workshop will provide all ResNet students with the needed technical support in order to join the ResNet.

Is this the only way to obtain access to the University computer resources?

No. Another method to access our University’s computer resources is through our student laboratories available in the Atrium as well as the Library, Science and Hobart Hall buildings. In addition both the Towers and Pioneer Hall dormitories have a local student lab located at the ground entry level. Ask your local RA for specific locations.

What is a MAC Address?

A MAC address is a unique number that identifies a network card for network communication. This number is branded my the network card manufacturer and cannot be changed or tampered with. There can only be one unique MAC address per network card in the world!!

For further help click here.

Who do I call for network connectivity problems?

To begin, you need to differentiate network hardware problems from software or account access problems. First find out if you have network connectivity at all. You can do that by opening a DOS window (go to Start, Programs and then Dos prompt), then issue the following commands at the "c:>" prompt:

ping loopback (if you get a reply this means that your network adapter works)

ping ns.wpunj.edu (if you get a reply this means that you have network access)

If the above pinging fails with a time-out message, call the Information Systems/Network Service office at x2304.

If the above pinging is successful, this is an application or account access problem. For help with this, call the ResNet workshop at x2304.

For further help in troubleshooting click here.

Will I receive other installed software such as MS Word, WordPerfect, MS Excel, etc?

No. It is your responsibility to purchase these applications.

Does network support include support for other computer applications such as MS Word, MS Excel, WordPerfect, etc?

No. But if any of the applications that you are using on your computer are also being used in the Atrium’s student labs, then, you are entitled to receive support by the Student Technology Consultant Help Desk x2599, as part of the Student Technology Program funded by your technology fee.

In the event, I experience any hardware or software failure on my computer after the network adapter was installed, is the University responsible for any damage?

Generally, no. It is your responsibility during the appointment to check that your computer is fully functional after the installation of the network adapter card and before you sign the form.

If any damage has occurred during the appointment and after the installation of the network adapter report the damage immediately to both the trained student present at the appointment and Information Systems/Network Services, x4357.

What happens if for some reason the network adapter installation cannot be completed?

If for some reason the network adapter install cannot be completed during the optional appointment, your computer configuration will be returned to its original configuration. You will still need to sign a form attesting to the correct functionality of your computer. Then, a new appointment will be scheduled. At the second appointment, if your computer network access problem cannot be resolved, you are entitled to a full refund of the network access fee.