About Your Telephone

The 4606 IP telephone is a multi-line phone with 6 Line/Feature buttons, 6 dedicated Feature buttons, a 2-line by 16 character display area, and a full-duplex, two-way speakerphone.

 

Match the numbered callouts on the 4606 illustration to the descriptions below.

1.      Display - The display screen has two lines of 16 characters each. During phone usage, the top line shows the name/phone number you are calling or the name/phone number of the person calling you; while idle, it displays the current date and time. The second line also displays volume control (when a volume arrow is pressed) and elapsed time (when the Timer feature is active).

2.      (Conference) - Set up conference calls with more than one other person. With the phone on-hook, also used to select a personal ringing pattern.

3.      (Transfer) - Transfer a call to another phone. With the phone on-hook, also used to test lights and the display screen.

4.      (Redial) - Redial the last number dialed from the phone.

5.      Line/Feature buttons - Several of the six buttons are Line buttons dedicated to incoming and outgoing calls; those Line buttons are labeled with an extension number. The Line/Feature buttons not dedicated to incoming or outgoing calls provide access to system features like sending all calls to another phone or speed-dialing. For your specific configuration, see your System Administrator. One red and one green light appear next to each button. Steady red indicates the line is available. Steady green indicates the line or feature is in use; other green light indications (winking, fluttering and flashing) are feature-specific.

6.      Mute/Speaker Light - Lights steadily when the Speakerphone is active. Flashes when the handset, headset or Speakerphone microphone is muted.

7.      (Speaker) - Access the built in two-way, full-duplex Speakerphone feature. The LED above this button lights when the speakerphone is active.

8.      Voice Message Light - When lit, indicates you have a message waiting.

9.      (Mute) - Turn off the active microphone (handset or speaker), to prevent the other person from hearing you. The LED above the Spkr button flashes when the microphone is muted.

10.  (Volume Control) - Adjust the speaker, handset or ringer volume, depending on which item is in use.

11.  Numeric (Dialing) Pad - Standard 12 button pad for dialing phone numbers.

12.  (Hold) - Red button used to place a call on hold.

Programmable Line/Feature Buttons

Your telephone has six Line/Feature buttons, some of which are dedicated to incoming and outgoing calls. The remaining Line/Feature buttons can be programmed by your Telephone System Administrator to provide additional phone functionality.

Line buttons available for incoming/outgoing calls are usually the first few buttons on the left-most button column.

The Line/Feature buttons following your incoming/outgoing lines may be reserved for features not available using dedicated buttons like (Conference), (Mute) and (Speaker). Features such as Voice Mail retrieval, Directory search, Inspect phone features and Program may also be assigned to this group of buttons. These features may alternately be available through Feature Access Codes.

Two suggested features for IP telephone users to add are Drop (which allows a party to be dropped from a conference call) and Normal (which clears the display when using certain features like the Directory).

For information regarding how the Line/Feature buttons have been set up for your phone system, contact your System Administrator. Be sure that the Line/Feature button labels are filled in before starting to use your telephone, and that you update them promptly for new, customized features.

Display Screen

Your IP telephone has a 2-line by 16 character display (screen) area located at the top third of the phone. What you see on the display is controlled by the current status of the phone or by selections you make using Line/Feature buttons, Access Codes, or dedicated Feature buttons like Redial or Transfer.

The display:

ˇ         Indicates the date and time of day on the top line when the phone is idle

ˇ         Displays call information on both lines, such as the extension being dialed or the name and extension of someone calling you

ˇ         Shows feature-related instructions or messages when using certain phone features

The two display lines provide (general) information (time of day), feature information/instructions, and/or call information.

Upper Display Line

The Time and Date appear on the upper display line when the phone is idle. Time and date are set at the switch, so if there is an error, contact your Telephone System Administrator.

When plugging in your IP telephone for the first time, or after a power outage, it may take several minutes for the time and date to appear on the display screen.

Lower Display Line

Line/Feature Button Information

Line/Feature button information identifies the line being used. Each of the six Line/Feature buttons is given an alphabetic designation of a through c (left column) and d through f (right column). When the display shows a=, it represents call information for the first Line/Feature button; the next button down would show as b=, and so on. Line/Feature buttons are also called "call appearance" buttons.

Call Information

Call information, such as the extension being dialed or the name and extension of the person you are calling, displays. When someone on another extension calls you, the display shows the caller's name. Outside calls show either the telephone number, the words OUTSIDE CALL, or a trunk identifier.

Accessing IP Telephone Features

Your IP telephone provides two ways to access IP telephone features:

1.      Your System Administrator may have programmed some of your telephone's Line/Feature buttons to automatically access a feature when pressed. In some cases, features activated via Line/Feature buttons have a "steady green" indicator light to signify active status. When the feature is deactivated (turned off), the indicator light goes off.

Note that because your telephone has just six Line/Feature buttons, button-activated features may be limited.
  1. If you don't have a button administered on your phone for a specific feature, you may be able to access a feature by entering a two or three digit access code using the number pad. Note that the procedures in this section often provide information about using access codes for applicable features. Your System Administrator assigns access codes.

Whether your DEFINITYŽ IP telephone system uses access codes and/or feature buttons, be sure to check with your System Administrator to find out your phone system's specific configuration.

 

 

 

Conventions

Conventions Used in the Procedure Descriptions

LWC CnLWC AutCB Timer

Information that is offset represents the display screen. The second line appearing on the display will most likely list the features you can access with the softkeys.

{handset tones}

The tone that appears in curly quotes after a step, such as {dial tone}, indicates what you should hear from your handset (or speakerphone) after successfully performing that step.

Special Instructions

Use the following special instructions for operating your telephone.

ˇ         To operate a feature, you must have the handset off-hook (removed from the cradle of the telephone) or the speaker or speakerphone on unless otherwise noted.

ˇ         If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and return to Step 1.

 

 

 

Feature Finder

Call Forwarding

Lets you redirect all calls to your phone to another extension or an outside number. Because this feature may operate differently among customers, check your office procedures for call forwarding before performing the procedures below. Call forwarding must be disabled to resume call pickup at your phone.

Call Pickup

Lets you answer a call at your telephone for another extension in your call pickup group. Directed call pickup, if available, lets you pick up a call for a specific extension even if that extension is not part of your pickup group. Because these features may operate differently among customers, check your office procedures on picking up calls before performing the procedures below.

Conference

Allows you to conference up to the maximum number of parties set by your System Administrator.

Hold

Puts a call on hold until you return to it.

Last Number Dialed

Automatically initiates dialing of the most recent extension or outside number dialed.

Message Retrieval

Your message indicator lights when a caller has left you a message. Because voice mail systems are administered differently among customers, check your office procedures for message retrieval. For example, some telephone users may be authorized to retrieve messages for other telephones not equipped with a display.

Mute

During an active call, prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.

Select Ring

Allows you to select a personalized ring from among 8 available patterns. Use to distinguish your ring from that of other nearby telephones.

Send All Calls

Temporarily sends all your calls directly to your voice mail. Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.

Speakerphone

Lets you listen to calls without lifting the handset. Your telephone may be set for the two-way Speakerphone or for the one-way, listen-only Speaker. Check with your System Administrator to see for which feature your telephone is set.

Note:   It is also possible to disable the Speakerphone feature. If your Speakerphone does not operate as indicated, contact your System Administrator to be sure your telephone's Speakerphone is enabled.

Test

The Test feature allows you to test the lights and display on your telephone.

Transfer

Lets you transfer a call from your telephone to another extension.

 

Call Forwarding All Calls

 

To temporarily send your calls to another phone:

1.      If your System Administrator has programmed one of the Line/Feature buttons to represent Call Forwarding, press that button to initiate call forwarding,

or, Dial the Call Forward Access Code *2 with the phone off-hook.

2.      Dial the extension or number to which calls should be sent.

3.      Hang up.

o        When Call Forwarding has been activated, the Line indicator light is on and you may hear a brief ring-ping tone as each call is forwarded.

 

 

To cancel Call Forwarding:

1.      If your System Administrator has programmed one of the Line/Feature buttons to represent Call Forwarding Cancel, press that button,

or, Dial the Call Forward Cancel Access Code #2 with the phone off-hook.

o        The Line indicator light goes off.

{ confirmation tone}

o        Your calls will now ring at your phone.

 

Call Pickup

 

To answer a call placed to someone in your pickup group (when your phone is idle):

1.      If your System Administrator has programmed one of the Line/Feature buttons to represent Call Pickup, press the Call Pickup Feature button,

or, Dial the Call Pickup Access Code *7.

o        The extension called stops ringing.

o        You are connected to the call for pickup.

 

Conference

 

To add another party to a call:

1.      Dial the first party, then press .

o        The current call is placed on hold.

{dial tone}

2.      Dial the number of the next party and wait for an answer.

3.      Press again to add the new party to the call.

4.      Repeat Steps 1- 3 for each party you want to conference in to the call.

 

 

To add a held call to the current call;

1.      Press .

o        The current line and the held line lights flutter.

2.      Press the Line button of the held call.

3.      Press again.

o        All parties are now connected.

 

 

To drop the last person added to the conference call:

1.      Press the Line/Feature button your System Administrator has designated as the "Drop" button.

o        The last party connected to the conference call is dropped from the call.

 

Hold

 

To place a call on hold:

1.      Press .

o        The green light next to the held line blinks.

 

 

To return to the held call:

1.      Press the Line button of the held call.

o        The call is restored.

 

Last Number Dialed (Redial)

 

To redial the last number called:

1.      Press .

o        The last number dialed is automatically redialed.

 

Message Retrieval

 

To retrieve a message by dialing the voice mail system:

1.      Dial your voice mail system directly using the dial pad or, if one was programmed by your System Administrator, press the Line/Feature button for voice mail. Some systems also use softkeys for message retrieval.

2.      Follow your standard voice mail retrieval procedures. Contact your System Administrator if you have questions.

 

Mute

 

To prevent the other person on the line from hearing you:

1.      Press .

o        The other party cannot hear you.

o        The indicator light above blinks when Mute is active.

2.      To reinstate two-way conversation, press again.

 

Select Ring

 

To select a personalized ringing pattern:

1.      With the phone on-hook, press .

o        The current ringing pattern sounds and repeats every three seconds.

2.      Continue to press (and then release) to cycle through each of the eight ring patterns.

3.      To save a ringing pattern as it plays, do not continue to press .

o        You hear the selected ringing pattern two more times, after which it is automatically saved.

{confirmation tone}

    • Your new ringing pattern is set.
Note:   Going off-hook, receiving a call or losing power during ring pattern selection interrupts the process, and you must start over from Step 1.

 

Send All Calls

 

To send all calls (except priority calls) immediately to a coverage extension:

Your Telephone System Administrator must provide a coverage path before you can use this feature.

1.      If your System Administrator has programmed one of the Line/Feature buttons to represent Send All Calls, with the phone on-hook, press that button to initiate coverage,

or, With the phone on-hook, dial the Send All Calls Access Code *3.

o        You may hear a ring-ping (half-ring) tone as each call is forwarded.

 

 

To cancel Send All Calls:

1.      If your System Administrator has programmed one of the Line/Feature buttons to represent Send All Calls, with the phone on-hook, press that button again to cancel coverage,

or, With the phone off-hook, dial the Send All Calls Cancel Access Code #3.

{confirmation tone}

 

Speakerphone

 

To place a call without lifting the handset, or to use the Speakerphone with any feature:

1.      Press .

o        The Speaker/Mute indicator above lights and voice control is handled by the speaker.

2.      Place or answer the call, or access the selected feature.

3.      Adjust the speaker volume if needed by pressing until you reach the desired volume level.

o        As you press , the display screen shows the volume level.

 

 

To change from the speakerphone to the handset:

1.      Pick up the handset and talk.

o        The Speaker/Mute indicator above goes off.

 

 

To end a call while the speaker is active:

1.      Press .

o        The speaker and the corresponding indicator light turn off.

o        The call terminates.

 

 

To turn the speaker on during a call:

1.      Press .

o        The Speaker/Mute indicator above lights.

o        Both the speaker and handset are now operational.

 

 

To turn the speaker off during a call:

1.      Lift the handset at any time.

o        The speaker and the corresponding indicator light turn off.

o        Voice control reverts to the handset.

 

Test

 

To test the telephone's lights and display:

1.      With the phone idle, press and hold .

o        The Line/Feature indicators light and the display lines each show 16 shaded blocks, representing the 16 characters available on each line.

2.      To end the test, release the button.

o        The lights and display return to normal operation.

3.      If any indicator light or the display does not respond during the test, contact your Telephone System Administrator.

 

Transfer

 

To send a call to another telephone:

1.      With the call active (or with only one held call and no active calls), press .

    • The call is placed on hold and its associated indicator light blinks.

{dial tone}

o        The next available line activates.

2.      Dial the number to which you want to transfer the call.

3.      Remain on the line and announce the call; if the line is busy or if no one answers, return to the held call by pressing the Line button on which it is being held.

4.      Press again.

o        The call is sent to the extension or number you dialed.

o        A two-second display message indicates the transfer is complete.

5.      Hang up your handset.