The 4612 IP telephone is a multi-line phone with 12 Line/Feature buttons, 6 dedicated Feature buttons, a 2-line by 24 character display area, 4 programmable "softkeys" and a full-duplex, two-way speakerphone.
Match the numbered callouts on the IP telephone illustration to the descriptions below.
1. Display - The display screen has two lines of 24 characters each. During phone usage, the top line shows the name/phone number you are calling or the name/phone number of the person calling you; while idle, it displays current date and time. Both lines are used in conjunction with the Display Control buttons and the four softkeys directly below the display area, to access certain phone features and display related messages. The second line also displays volume control (when a volume arrow is pressed) and elapsed time (when the Timer feature is active).
2. Display Control buttons - Four buttons, Menu, Previous (Left Arrow), Next (Right Arrow) and Exit, are used in conjunction with the softkeys to access features, and to control and interact with the display screen.
3. Softkeys - The four unlabeled buttons directly below the display correspond to words on the display screen. Use the softkeys along with the display control buttons to access displayed phone features and to interact with a display prompt.
4. Line/Feature buttons - Several of the 12 buttons are Line buttons dedicated to incoming and outgoing calls; Line buttons are labeled with an extension number. The Line/Feature buttons not dedicated to incoming or outgoing calls provide access to system features like sending all calls to another phone or speed-dialing. For your specific configuration, see your System Administrator. One red and one green light appear next to each button. Steady red indicates the selected line. Steady green indicates the line or feature is in use; other green light indications (winking, fluttering and flashing) are feature-specific.
5. Mute/Speaker Light - Lights steadily when the Speakerphone is active. Flashes when the handset, headset or Speakerphone microphone is muted.
6. Redial - Redial the last number dialed from the phone.
7. Spkr (Speaker) - Access the built-in two-way, full-duplex Speakerphone feature. The LED above this button lights when the speakerphone is active.
8. Voice Message Light - When lit, indicates you have a message waiting.
9. Mute - Turn off the active microphone (handset or speaker), to prevent the other person from hearing you. The LED above the Spkr button flashes when the microphone is muted.
10. Conf (Conference) - Set up conference calls with more than one other person. With the phone on-hook, also used to select a personal ringing pattern.
11. Trnsfr (Transfer) - Transfer a call to another phone. With the phone on-hook, also used to test lights and the display screen.
12. Numeric (Dialing) Pad - Standard 12 button pad for dialing phone numbers.
13. Volume Control - Adjust the speaker, handset or ringer volume, depending on which item is in use.
14. Hold - Red button used to place a call on hold.
Your IP telephone has 12 Line/Feature buttons, some of which are dedicated to incoming and outgoing calls. The remaining Line/Feature buttons can be programmed by your Telephone System Administrator to provide additional phone functionality.
Line buttons available for incoming/outgoing calls are usually the first several buttons on the left-most button column.
The Line/Feature buttons following your incoming/outgoing lines may be reserved for features not available using dedicated buttons like Conf, Mute and Spkr. Features such as Voice Mail retrieval, Directory search, Inspect phone features and Program may also be assigned to this group of buttons. These features may alternately be available using the Display screen and softkeys, or through Access codes.
The remaining Line/Feature buttons may be programmed to speed-dial standard numbers for your phone system. See "Abbreviated Dialing" and "Program Abbreviated Dialing" for information on speed dialing.
For information about how the Line/Feature buttons have been set up for your phone system, use the BtnVu (Button View) and Stored Number features or contact your System Administrator. Contact your System Administrator if you have questions. Be sure that the Line/Feature button labels are filled in before starting to use your telephone, and that you update them promptly for new, customized features.
The IP telephone has a two-line by twenty-four character display (screen) area, four display control buttons (Menu, Left Arrow, Right Arrow and Exit) and four unlabeled "softkeys," all located at the top third of the phone. These items work in conjunction with each other, to allow you to select and activate certain telephone features or options.
The IP telephone's display:
ˇ Indicates the date and time of day on the top line when the phone is idle
ˇ Displays call information on both lines, such as the extension being dialed or the name and extension of someone calling you
ˇ Displays menu feature options, instructions or messages when you are working with a menu
The display remains in Call-Handling Mode until you activate one of the other display or softkey features. Press the Exit button after using most features to return to Call-Handling Display Mode, unless specifically directed otherwise.
Upper Display Line
The Time and Date appear on the upper display line when the phone is idle. Time and date are set at the switch, so if there is an error, contact your Telephone System Administrator.
When plugging in your IP telephone for the first time, or after a power outage, it may take several minutes for the time and date to appear on the display screen.
Lower Display Line
The IP telephone has 12 Line/Feature buttons (also called call appearance buttons). Beginning with the first button in the upper left corner of the faceplate, and going down, the lower display line identifies the buttons as follows:
ˇ Left column: a through f
ˇ Left Middle column: g through l
ˇ Right Middle column: m through r
ˇ Right column: s through x
When the display shows a=, it represents call information for the first Line/Feature button. The next button down would be shown as b=, and so on.
When you dial an extension, that number shows on the lower display line and is then replaced by the called party's name and extension. When someone on another extension calls you, the display shows the caller's name. Outside calls show either the telephone number, the words OUTSIDE CALL, or a trunk identifier.
When in Menu Mode (activated by pressing the Menu display control
button), the display provides you with access to additional IP telephone
features not available using other dedicated phone buttons (like Conf or Mute)
or using programmable Line/Feature buttons. You scroll through menu features
using the display control buttons, and select a feature by pressing the softkey below the desired feature. The illustration below
shows each of the three display menus and their respective feature options.
Navigating Display Menus
The illustration below shows the Display Control buttons, located to the
right of the Display screen.
Pressing the Exit button typically allows you to exit certain
features or selections, terminates the function you were working with and
returns the display to
Your IP telephone provides three ways to access IP telephone features:
1. Your System Administrator may have programmed some of your telephone's Line/Feature buttons to automatically access a feature when pressed. In some cases, features activated via Line/Feature buttons have a "steady green" indicator light to signify active status. When the feature is deactivated (turned off), the indicator light goes off.
2. If you don't have a button administered on your phone for a specific feature, you may be able to access a feature by entering a two or three digit access code using the number pad. Note that the procedures in this section often provide information about using access codes for applicable features. Your System Administrator assigns access codes.
3. Some features may also be accessed or initiated using the Display Control buttons (Menu, Exit, Right/Left Arrows) and the softkeys below the display screen. In some cases, features activated via softkeys show a carat symbol above the softkey label. When the feature is deactivated (turned off), the carat symbol no longer displays.
Whether your DEFINITYŽ IP telephone system uses access codes, Feature buttons and/or display options, be sure to check with your System Administrator to find out your phone system's specific configuration.
|
LWC CnLWC AutCB Timer |
Information that is offset represents the display screen. The second line appearing on the display will most likely list the features you can access with the softkeys. |
|
{handset tones} |
The tone that appears in curly quotes after a step, such as {dial tone}, indicates what you should hear from your handset (or speakerphone) after successfully performing that step. |
Use the following special instructions for operating your telephone.
ˇ To operate a feature, you must have the handset off-hook (removed from the cradle of the telephone) or the speaker or speakerphone on unless otherwise noted.
ˇ If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and return to Step 1.
Lets you redirect all calls to your phone to another extension or an outside number. Because this feature may operate differently among customers, check your office procedures for call forwarding before performing the procedures below. Call forwarding must be disabled to resume call pickup at your phone.
Lets you answer a call at your telephone for another extension in your call pickup group. Directed call pickup, if available, lets you pick up a call for a specific extension even if that extension is not part of your pickup group. Because these features may operate differently among customers, check your office procedures on picking up calls before performing the procedures below.
Allows you to conference up to the maximum number of parties set by your System Administrator.
Puts a call on hold until you return to it.
Automatically initiates dialing of the most recent extension or outside number dialed.
Your message indicator lights when a caller has left you a message. Because voice mail systems are administered differently among customers, check your office procedures for message retrieval. For example, some telephone users may be authorized to retrieve messages for other telephones not equipped with a display.
During an active call, prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.
Allows you to select a personalized ring from among 8 available patterns. Use to distinguish your ring from that of other nearby telephones.
Temporarily sends all your calls directly to your voice mail. Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.
Lets you listen to calls without lifting the handset. Your telephone may be set for the two-way Speakerphone or for the one-way, listen-only Speaker. Check with your System Administrator to see for which feature your telephone is set.
Note: It is also possible to disable the Speakerphone feature. If your Speakerphone does not operate as indicated, contact your System Administrator to be sure your telephone's Speakerphone is enabled.
The Test feature allows you to test the lights and display on your telephone.
Lets you transfer a call from your telephone to another extension.
1. If your System Administrator has programmed one of the Line/Feature buttons to represent Call Forwarding, press that button to initiate call forwarding,
or, Dial the Call Forward Access Code *2 with the phone off-hook.
2. Dial the extension or number to which calls should be sent.
3. Hang up.
o When Call Forwarding has been activated, the Line indicator light is on and you may hear a brief ring-ping tone as each call is forwarded.
1. If your System Administrator has programmed one of the Line/Feature buttons to represent Call Forwarding, press that button,
or, Dial the Call Forward Cancel Access Code #2 with the phone off-hook.
o The Line indicator light goes off.
{ confirmation tone}
o Your calls will now ring at your phone.
1. If your System Administrator has programmed one of the Line/Feature buttons to represent Call Pickup, press the Call Pickup Feature button,
or, Dial the Call Pickup Access Code *7.
o The extension called stops ringing.
o You are connected to the call for pickup.
1. Dial the first party, then press Conf.
o The current call is placed on hold.
{dial tone}
2. Dial the number of the next party and wait for an answer.
3. Press Conf again to add the new party to the call.
4. Repeat Steps 1- 3 for each party you want to conference in to the call.
1. Press Conf.
o The current line and the held line lights flutter.
2. Press the Line button of the held call.
3. Press Conf again.
o All parties are now connected.
1. Press the Menu button, then press the softkey below the "Drop" display prompt,
or, Press the Line/Feature button your System Administrator has designated as the "Drop" button.
o The last party connected to the conference call is dropped from the call.
1. Press Hold.
o The green light next to the held line blinks.
1. Press the Line button of the held call.
o The call is restored.
1. Press Redial.
o The last number dialed is automatically redialed.
To retrieve a message by dialing the voice mail system:
1. Dial your voice mail system directly using the dial pad or, if one was programmed by your System Administrator, press the Line/Feature button for voice mail. Some systems also use softkeys for message retrieval.
2. Follow your standard voice mail retrieval procedures. Contact your System Administrator if you have questions.
1. Press Mute.
o The other party cannot hear you.
o The light above the Spkr button blinks when Mute is active.
2. To reinstate two-way conversation, press Mute again.
1. With the phone on-hook, press Conf.
o The current ringing pattern sounds and repeats every three seconds.
2. Continue to press (and then release) Conf to cycle through each of the eight ring patterns.
3. To save a ringing pattern as it plays, do not continue to press Conf.
o You hear the selected ringing pattern two more times, after which it is automatically saved.
{confirmation tone}
Your Telephone System Administrator must provide a coverage path before you can use this feature.
1. If your System Administrator has programmed one of the Line/Feature buttons to represent Send All Calls, with the phone on-hook, press that button to initiate coverage,
or, With the phone on-hook, dial the Send All Calls Access Code *3.
o You may hear a ring-ping (half-ring) tone as each call is forwarded.
1. If your System Administrator has programmed one of the Line/Feature buttons to represent Send All Calls, with the phone on-hook, press that button again to cancel coverage,
or, With the phone off-hook, dial the Send All Calls Cancel Access Code #3.
{confirmation tone}
1. Press Spkr.
o The Speaker/Mute indicator above the Speaker button lights and voice control is handled by the speaker.
2. Place or answer the call, or access the selected feature.
3. Adjust the speaker volume if needed by pressing the Volume Control button until you reach the desired volume level.
o As you press the Volume Control button, the display screen shows the volume level, preceded by a bell symbol.
1. Pick up the handset and talk.
o The Speaker/Mute indicator above the Speaker button goes off.
1. Press Spkr.
o The speaker and the corresponding indicator light turn off.
o The call terminates.
1. Press Spkr.
o The Speaker/Mute indicator above the Speaker button lights.
o Both the speaker and handset are now operational.
1. Lift the handset at any time.
o The speaker and the corresponding indicator light turn off.
o Voice control reverts to the handset.
1. With the phone idle, press and hold Trnsfr.
o The Line/Feature indicators light and the display lines each show 24 shaded blocks, representing the 24 characters available on each line.
2. To end the test, release the Trnsfr button.
o The lights and display return to normal operation.
3. If any indicator light or the display does not respond during the test, contact your Telephone System Administrator.
1. With the call active (or with only one held call and no active calls), press Trnsfr.
{dial tone}
o The next available line activates.
2. Dial the number to which you want to transfer the call.
3. Remain on the line and announce the call; if the line is busy or if no one answers, return to the held call by pressing the Line button on which it is being held.
4. Press Trnsfr again.
o The call is sent to the extension or number you dialed.
o A two-second display message indicates the transfer is complete.
5. Hang up your handset.