About Your Telephone

The 6408D+ is a multi-line telephone with conventional touch-tone dialing, a 2-line by 24-character display, and a two-way speakerphone.

To familiarize yourself with the buttons and features on your telephone, refer to the figure below and then read the callout explanations for the buttons and features.

 

Call Appearance/Feature Buttons

Usually, at least three of these eight buttons are call appearance buttons; used for incoming and outgoing calls and labeled with an extension number. The remaining buttons access features and are labeled with a feature name. Each has a red light telling you that this is the line you are using or this is the line you will get when you lift your handset. The green status light next to each call appearance and feature button tells you that the line or feature is being used.

Conf/Ring Button

For setting up conference calls. (Use this feature while off-hook.) "Ring" is printed below <Conf> to remind you that by pressing <Conf> while on-hook, you can select a personalized ringing pattern for your telephone. You can choose from among eight possible ringing patterns.

Dial Pad

The standard 12-button pad for dialing phone numbers and accessing features. The letters "Q" and "Z" have been added to the appropriate dial pad keys for directory access, and the "5" button on your dial pad has raised bars for visually impaired users.

Display

A built-in 2-line by 24-character display.

Display Control Buttons

The softkeys are the four keys labeled with arrows located directly below the display. The four display control buttons, labeled Menu, Exit, Prev, and Next are located under the softkeys.

Handset

A handset is provided for placing and answering calls. In most cases, you must lift the handset (go off-hook) before you can use a feature.

Headsets

Headsets for your telephone allow one-touch hands-free operation. To answer a call, press <Headset> (if administered on your telephone). Press the button again to disconnect. (The Headset feature must be administered for your telephone.) Headsets consist of a headpiece and modular base unit. The base unit plugs into the Handset Jack.

Hold

A red button for putting a call on hold.

Message Light

A red light that goes on when a message has been left for you. This light is labeled with a picture of an envelope.

Mute Button

For turning off the microphone associated with the handset or the speaker, whichever is active, so the other person on the call cannot hear you.

Redial Button

For redialing the last number that you dialed using the dial pad.

Softkeys

The four round unlabeled buttons located directly below the display correspond to words on the display screen. You can use the softkeys along with display control keys to access up to 12 features on your telephone in addition to those features administered on the call appearance/feature buttons.

Speaker Button

For accessing either the one-way, listen-only speaker or the built-in two-way speakerphone.

Note: Your telephone can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and speak) feature. Check with your system manager to see how your Speaker button is to be used.

Transfer/Test Button

For transferring a call to another telephone. (Use this feature while off-hook.) "Test" is printed below <Trnsfr> to remind you that by pressing <Trnsfr> while on-hook, you can test the button lights and display.

Tray Handle

Five cards are provided in the tray located under the base of your telephone. They contain quick reference procedures, a Feature Directory, an Access Code listing, and a list on which you can write numbers or names associated with Abbreviated Dialing personal lists, trunk codes and frequently-used extensions in your telephone system.

Volume Control Button

For adjusting the volume of:

·         The speaker while the speaker is on

·         The handset while a call is in progress using the handset

·         The ringer while the telephone is on-hook or ringing, and the speaker is off

 

 

 

Conventions

Conventions Used in the Procedure Descriptions

<Feature> and <Feature xxxxx>

Each of these represents a button that has a feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension number (shown as xxxxx) or a person's name.

{feedback tones}

The tone that appears in curly quotes after a step, such as {dial tone}, indicates what you should hear from your handset (or speakerphone) after successfully performing that step.

Special Instructions

Use the following special instructions for operating your telephone.

·         The first time you use these procedures, you will need to customize them for yourself by obtaining the following information from your system manager:

-- Your system manager may assign call appearances or features to the call appearance/feature buttons on your telephone. Check with your system manager to see which features are available to you.

-- You may also be able to use other features. Check with your system manager to see what other features you can use with your switch.

-- Any feature not appearing on a button can be activated or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access codes for the features you need.

·         To operate a feature, you must have the handset off-hook (removed from the cradle of the telephone) or the speaker or speakerphone on unless otherwise noted.

·         If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and return to Step 1.

 

 

 

Feature Finder

Call Forwarding All Calls

The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system.

Call Pickup

The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group.

Conference

The Conference feature allows you to conference up to six parties (including yourself) on a call.

Hold

The Hold feature puts a call on hold until you can return to it.

Message

Your Message light goes on when a caller has left a message for you. For directions on retrieving your messages, see your system manager.

Note: You may also be able to use the Message Retrieval display feature.

Select Ring

The Select Ring feature allows you to choose a personalized ringing pattern for your telephone from among eight different patterns.

Send All Calls

Temporarily sends all your calls directly to your voice mail. Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.

Speakerphone

The two-way built-in speakerphone allows you to place and answer calls without lifting your handset.

Note: Your telephone may be set for the two-way speakerphone or for the one-way, listen-only speaker. Check with your system manager to see which of these features you can use.
Note: Some locations may wish to use the speakerphone for the Group Listen feature. With this feature you can hear the other person through the handset and speakerphone, but in order to speak to the other person, you must use the handset. Ask your system manager if the Group Listen feature has been administered for your telephone.

Test

The Test feature allows you to test the lights and display on your telephone.

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension.

 

 

 

 

Call Forwarding All Calls

 

To temporarily redirect all calls:

1.      Press the Menu button and then the softkey below CFrwd (if available on your display) while on-hook or off-hook.

or, Press <Call Fwd> (if administered) while on-hook or off-hook.

or, Dial the Call Forward code *2 while off-hook.

{dial tone}

Note: If you have console permission and are not forwarding your own calls, next, dial the extension number whose calls are to be forwarded; receive dial tone.

2.      Dial the extension or phone number where calls are to be sent.

Note: Some telephones have restrictions on where calls can be forwarded (see your system manager).

3.      Hang up.

o        You may hear a ring-ping tone from your telephone as each call is forwarded.

 


 

To cancel Call Forwarding:

1.      Press the Menu button and then the softkey below CFrwd (if available on your display) while on-hook.

or, Press <Call Fwd> while on-hook.

or, Dial the Call Forward Cancel code #2 while off-hook.

{confirmation tone}

o        Your calls will now ring at your own telephone.

 

Call Pickup

 

To answer a call placed to your pickup group when your phone is idle:

1.      Press the Menu button and then the softkey below CPkUp (if available on your display).

or, Press <Call Pickup> (if administered).

or, Dial the Call Pickup code *7.

o        The called telephone stops ringing.

o        You are connected to the ringing call.

 

Conference

 

To add another party to a call:

Note: Your conference call can include up to six parties, including yourself.

1.      Press <Conf>.

{dial tone}

o        The present call is put on hold.

o        You are given a new call appearance button.

2.      Dial the number of the new party and wait for an answer.

3.      When you are ready to add the new person to the conference call, press <Conf> again.

4.      To establish additional conference connections, repeat Steps 1 through 3.

 


 

To add the call on hold to another call to which you are connected:

1.      Press <Conf>.

{dial tone}

o        The hold light flutters.

o        The current call appearance light flutters.

2.      Press the call appearance button of the call on hold.

3.      Press <Conf> again.

o        All parties are now connected.

 


 

To drop the last party added to a conference call:

1.      Press the Menu button and then the softkey below Drop (if available on your display).

or, Press <Drop> (if administered).

 

Hold

 

To put a call on hold:

1.      Press <Hold>.

o        The green light blinks.

o        The call is put on hold.

 


 

To return to the call on hold:

1.      Press the call appearance button of the call on hold.

 


 

To answer a new call while active on another:

1.      Press <Hold>.

o        The green light blinks.

o        The present call is put on hold.

2.      Press the call appearance button of the incoming call.

o        You are connected to the incoming call.

 

Select Ring

 

To select a personalized ringing pattern:

1.      Press <Conf> while on-hook.

o        The current ringing pattern plays and repeats every three seconds.

2.      Continue to press (and then release) <Conf> to cycle through all eight ringing patterns.

3.      If you want to save the ringing pattern currently being played, do not press <Conf> anymore. You hear the selected ringing pattern two more times, then it is automatically saved.

{confirmation tone}

o        Your new ringing pattern is set.

Note: If you go off-hook, receive a call, or lose power during selection, the process is interrupted and you must start again.

 

Send All Calls

 

To send all calls (except priority calls) to coverage:

1.      Press the Menu button and then the softkey below SAC (if available on your display) while on-hook.

or, Press <Send Calls> while on-hook.

or, Dial the Send All Calls code *3 while on-hook.

{confirmation tone}

Note: You may hear a ring-ping tone from your telephone as each call is forwarded.

 


 

To cancel Send All Calls:

1.      Press the Menu button and then the softkey below SAC again (if available on your display) while on-hook.

or, Press <Send Calls> again while on-hook.

or, Dial the Send All Calls Cancel code #3 while off-hook.

{confirmation tone}

 

Speakerphone

 

To place or answer a call using the speakerphone:

1.      Press <Spkr>.

o        The red light next to <Spkr> goes on.

2.      Place or answer a call, or access the selected feature.

3.      Adjust the speakerphone volume if necessary.

To raise the volume, press the right half of the Volume control button labeled ^. To lower the volume, press the left half of the Volume control button labeled v.

 


 

To change from the speakerphone to the handset:

1.      Pick up the handset and talk.

o        The red light next to <Spkr> goes off.

 


 

To change from the handset to the speakerphone:

1.      Press <Spkr>.

o        The red light next to <Spkr> goes on.

2.      Hang up the handset within 10 seconds.

 


 

To prevent the other party from hearing you:

1.      Press <Mute>.

o        The red light next to <Mute> goes on.

o        The other person cannot hear you.

2.      Press <Mute> again to resume speaking to the other person.

o        The red light next to <Mute> goes off.

o        The other person can hear you again.

 


 

To end a call when using the speakerphone:

1.      Press <Spkr> again.

o        The red light next to <Spkr> goes off.

 


 

To use the handset and speakerphone simultaneously:

1.      While you are active on the handset, press <Spkr>.

o        The red light next to <Spkr> goes on.

o        People in your office can hear the conversation on the speakerphone, but you must use the handset in order to speak to the other person.

Note: If you hang up the handset within 10 seconds after pressing <Spkr>, the call remains active on the speaker. If you hang up the handset more than 10 seconds after pressing <Spkr>, the speaker will also turn off, and the call is disconnected.

 

Test

 

To test the lights and display:

1.      Press and hold <Trnsfr> while on-hook.

o        The lights go on in columns and all the display segments fill in.

2.      To end the test, release <Trnsfr>.

o        The lights return to normal operation.

Note: If the lights or the display segments do not respond during the test, see your system manager.

 

Transfer

 

To send the present call to another number:

1.      Press <Trnsfr> while on a call.

{dial tone}

o        The present call is put on hold.

o        The green light blinks.

o        You are given a new call appearance button.

2.      Dial the number to which the call is to be transferred.

{ringback tone}

3.      Remain on the line and announce the call. If the line is busy or there is no answer, return to the call on hold by pressing its call appearance button.

4.      Press <Trnsfr> again.

o        The call is sent to the dialed number.

5.      Hang up.