Q: When do I need to fill out a Telecommunications Work Order Form?
A: Work order forms should be filled out when there is a new installation, a move, a disconnect, an equipment change (ex: new phone), a feature change (ex: call pickup requested), a directory update (new person, new location, new number, etc...), and when you need to re-activate service. The work order form can be filled out and emailed to telecom@wpunj.edu directly from the chair / director or faxed with a signature to the Telecommunications department at extension 3598.
Q.
How do I obtain a phone/extension, if one is not already
provided for me?
A: Fill out a Telecommunications work order form. It can be filled out and e-mailed to telecom@wpunj.edu directly from the chair / director or faxed with a signature to the Telecommunications department at extension 3598.
Q:
What phones are available?
A:
Click on the phone type and a picture will appear along with detailed information.
Q: How do I obtain voice mail?
A: Fill out a Telecommunications work order form. It can be filled out and e-mailed to telecom@wpunj.edu directly from the chair / director or faxed with a signature to the Telecommunications department at extension 3598. Indicate under feature change - call coverage that you want voice mail. Also specify when you want your voice mail to answer your call: after going to another extension, or directly to voice mail after 2-6 rings of your telephone.
Q: How do I set up my voice mail, and retrieve my messages?
A: Once a voice mail box has been established by the Telecommunications Office, you can visit Voice Mail Services for further information.
Q: How do I make on-campus and off-campus phone calls?
A: On-campus: dial the last 4 digits of the phone number; Off-campus: dial 9, then 1, the area code and the 7 digit phone number. For further instructions please visit Placing Phone Calls.
Q: What long distance options are available?
A: The University has 9 different Classes of restriction or areas to which phones can call to.
| 1 |
Continental USA (includes Alaska, Hawaii, and Puerto Rico) |
| 2 |
International (requires Provost/VP permission to receive an authorization code) |
| 3 |
Mid-Atlantic (Mass to VA - Faculty are automatically restricted to this level) |
| 4 |
Tri-State (CT, NY, NJ, and Philadelphia area) |
| 5 |
NJ only |
| 6 |
Local calling area |
| 7 |
On-Campus - can receive but not make off campus calls |
| 8 |
On-Campus - can't receive or make off campus calls |
| 18 |
Intercept - when telephones are temporarily unassigned |
Q: Am I able to reach an outside operator? Can I dial 411? 911?
A: You cannot reach an outside operator from on-campus. You can dial 411 for local directory assistance. For long distance directory dial 9 + 1 + area code + 555-1212. 911 calls are connected to University Police.
Q: If there is a problem with my phone, what do I do?
A: You can attempt to troubleshoot the problem yourself, by following the guidelines provided on the Troubleshooting page. If you should require further assistance you can contact the Telecommunications department at extension 2597.
Q:
What features are available on my phone?
A:
| Automatic Intercom |
Between 2 persons, typically director
and secretary |
| Busy Indicator Lamp |
Indicates when someone is on the
phone, also acts as a direct intercom |
| Call Conference |
Allows up to 6 persons to participate on a conference call |
| Call Coverage |
Call can cover to another person,
voice mail or combination of both |
| Call Forward |
Forward your calls to another extension
number on a
temporary
basis |
| Call Pickup |
Allows pickup of calls to another
extension at your telephone |
| Dial Intercom |
Allows for numerous telephones to
be able to intercom to each other |
| Hold |
Allows a call to be placed on hold |
| Last Number Dialed |
Allows you to redial the last number
you dialed with one button |
| Send All Calls |
Allows you to force your calls directly
into the coverage path (call coverage) |
| Transfer |
Allows you to transfer a call to
another extension |
| Voice Mail |
Allows you to receive, send and retrieve
voice mail messages |
Q: Where can I obtain instructions on how to use the specific features of my telephone and voice mail?
A: Please visit Telephone Models and Features and select your particular phone to show you how to use its features. For voice mail, please visit Voice Mail Services to show you how to set up and use your voice mail. If you should require further assistance you can contact the Telecommunications department at extension 2597.
Q:
How are calls billed? Am I billed for the calls I make?
A:
A call record is created for every off campus phone call you make
and charged with the appropriate cost for distance and length of call.
These costs are charged to your departmental telephone budget on a monthly
basis. Call records by extension number are accessible via the web by the Department Chairperson or Director each month. Personal phone calls
should be kept to a minimum. payment for personal phone calls is expected.
Checks can be made out to William Paterson University and sent to the
Telecommunications office for proper credit of your departmental budget.
Q:
Is there a cost for replacing or repairing my phone?
A:
Yes, typically there is a service charge or $75/hr for the technicians. In addition, if a phone is
being upgraded, an additional cost based on type of phone set will be
assessed. If it is a new installation, there is also a $325 port cost.
Q: Can
I request a pager, calling card, or cellular phone? Are there any fees?
A: Pagers
and calling cards are issued only with the approval of your department
head. The device authorization form can be filled out specifying your request and faxed back to extension 3598. Numeric pagers are $5.00 a month and Alpha-numeric pagers are
$10.00 a month. Pager and calling card costs are billed to the departmental
telephone budget. Personal calls on a University calling card are expected
to be paid for. Please refer to the device policy for further details. If you have a personal calling card, you can utilize
it by dialing the 800 number associated with your carrier first. You
cannot dial 9 + 0 + number and then enter your calling card number.
Cellular phones are issued by the University to
personnel
as approved by the appropriate Vice President. The University does have a sponsorship program with Cingular, Sprint, and Verizon Wireless, whereby
University employees can receive a cell phone at various rates, dependent
on your needs, and reap additional discounts by being part of the Sponsorship
Program. Call extension 2597 for additional information.
Q:
Are 2-way radios available for use?
A:
Sprint 2-way radios are available on a loan basis to departments for particular
activities or events on campus. Call extension 2597 to request them.
If you have any other questions that
are not addressed here, please call the Telecommunications Department
at extension 2597.
