William Paterson University

Welcome

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Student Services

•	Emergency Notification Service
•	Frequently Asked Questions
•	Dialing Instructions
•	Phone and Voicemail Features
•	How to Setup Voice Mail and Retrieve Messages

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Key Contacts

Voice Mail

Voice mail is an electronic messaging system which allows callers to leave a message when a person is not available. It's similar to an answering machine, but there are many more features and options that come with voice mail. The voice mail system of this University is from Avaya and is called Intuity Audix.

Double or Triple Residents

Single Residents

General Information

Voice Mail Services:	How to Set Up Voice Mail for the First Time
	How To Retrieve Your Messages
	How to Change, Delete, or Create Another Greeting

Double or Triple Room Residents:

	Your voice mail is set up with an auto attendant and 2 personal voice mail boxes - 1 for each roommate (3 for a triple)
	Your personal voice mail box number is the number that is printed on the label located on the back of your Student Technology Handbook
	You only need to set up your personal voice mail box; the auto attendant was already set up for you by the Telecom staff based on room assignments designated by Residence Life.

Single Residents:

	You set up your voice mail using the last 4 digits of your phone number. The number is printed in red on the label on the back of your Student Technology Handbook.
	There is no need for an auto attendant since you are the only person living in the room.

Personal Voice Mail Boxes

This acts like your own private answering machine. Your personal voice mail box is where callers can leave you, and only you, a message.

You are given a 4 digit number which is your voice mail box number - this number is printed on the back of your Student Technology Handbook that was issued to you during check in.

To set up your voice mail box, follow the instructions titled How to Set Up Your Voice Mail for the First Time.

Passwords

You will need to set up a password for your voice mail box. It should be a minimum of 6 digits. There are three things; however, that it can't be:

1. consecutive numbers (123456)
2. same number repeated for all 6 digits (555555)
3. the same number as your voice mail extension number

Security

When entering in your voice mail extension number and password, if you make a mistake 3 times in a row the system will lock you out. It will tell you to "contact administrator." If this happens you need to call extension 3515 and tell us that you are locked out of your voice mail. Please remember to include your voicemail number when leaving a message.

If you know you made a mistake twice entering in your password, hang up and start over again. The system will reset itself and you will get 3 new tries.

Please note that all voicemail boxes are unlocked at the beginning of each business day. If you require your password to be reset, call extension 3515 and leave a detailed message including your voicemail number and contact information.

If you require immediate assistance with a lockout dial extension 3515.

Mailbox Size and Storage

The amount of space in your mail box is 5 minutes. Your personal greeting uses the same space as your messages, so the longer your greeting, the less space for messages.

Messages will be held in your mail box up to 10 days. After the 10th day, they are automatically deleted.

Re-Setting of Mailboxes

When you leave for the summer, your voice mail will remain active for one month. It will then be reset for September. This is for all residence halls except for the residence hall that is hosting the summer session. Those residents: your voice mail box will be reset right before summer school so the students moving in for summer school can have voice mail.