The William Paterson University Police Department is proud to announce the launch of a new citizen satisfaction and feedback solution. This innovative software uses text messaging to allow citizens to provide feedback after interacting with our Police Officers. William Paterson University Community Members will be among the first within the New Jersey University/College Community and our police department will be among the first law enforcement agencies in the state to use this new software to better communicate with the community we serve. This software, Power Engage, sends text message-based surveys to community members who have police interaction. These messages ask community members to answer a few questions about their experience with their call for service. It will also allow community members to provide their own comments, feedback or even have an opportunity to thank the responding officer. Power Engage, also allows community members to provide feedback about interactions when they do not receive the survey via a link on our department website. Moreover, community members who do not want to participate can simply not respond or reply with STOP to opt themselves out of all future text surveys from the department. It is essential that everyone know that Power Engage should not be used to report any emergency or crime. As always, please call University Police at 973-720-2300 or 9-1-1 for any emergency or to report any criminal activity. We want to proactively thank all community members who participate in these surveys and provide feedback. The data we collect utilizing this software will provide significant insight into how our police department serves its community. Furthermore, this information will allow us to direct our resources appropriately and select relevant training courses for our officers. Director of University Police and Public Safety Charles Lowe Power Engage Survey Results (August 30, 2023 - January 2, 2024) William Paterson University Department Surveys Sent Responses Received Citizen Positive Satisfaction Score 128 31 87.72% Call Taker Surveys Sent Responses Received Citizen Positive Satisfaction Score 128 31 87.88% Responding Officer Surveys Sent Responses Received Citizen Positive Satisfaction Score 132 34 88.46
